By commencing a membership with The Trustee for Performotion Exphys Trust t/as Performotion, you agree that you will be receiving online, in-person (or both) services and products provided by Performotion, as listed in the description of your membership when you sign up. Different membership options have different services and products attached to them, it is your responsibility to ensure you have chosen the membership option appropriate to you.
Performotion will only provide refunds on request if the service or product has not been provided or is different from what is described. Refunds are not given if you change your mind or buy the wrong membership option. If you have any concerns, please contact your practitioner.
You are free to cancel your membership option at any time, via your membership Account Dashboard. On cancellation, you will immediately lose access to the membership portal and video library (if this is included in your membership type). If you have an upcoming session with your practitioner already booked, they will be in contact with you to confirm the cancellation.
For in-person sessions, we have a 24-hour cancellation policy. If you cancel your membership and have a session booked with your practitioner within 24 hours of cancellation, you will be billed for the full consultation fee using the card we have stored for you on file, or an invoice will be sent to you for you to pay. Please be considerate and give your practitioner ample notice that you won’t be able to make your appointment.
For sessions not included in your weekly or fortnightly membership, we accept payment via Visa / Mastercard / American Express, cash or direct bank transfer, payable at the time of your session. Paying by credit or debit card incurs a surcharge no greater than $1 + 1.9% of the transaction cost. This is in line with (and does not exceed) our own cost of acceptance.
Text Messages / Instant Messaging Policy
Please be conscious that we are working on the floor with clients for the majority of the day, and as such are unable to reply quickly to instant messages and text messages that are not urgent. Examples of non-urgent enquiries include things like asking us to check your form/technique, or asking when your next appointment is. We will endeavour to respond to these types of non-urgent enquiries within 24 hours. Your private Facebook group is the best place to contact your practitioner with non-urgent enquiries.