MEMBERSHIP PORTAL

FREQUENTLY ASKED QUESTIONS

Not a member? Follow our sign up process to register here.

If you can’t find the answer you’re looking for on this page, contact [email protected] to enquire.

I've forgotten my membership user name or password

Your user name is the email address you used when you signed up.

If you forgot your password, select ‘Forgot Your Password’ on the Members Login page.

If you are still having trouble accessing your account, please email [email protected]

How do I change my membership type?

If you would like to upgrade your membership type, navigate to your Account Dashboard. On the far right of each current subscription, the last column will present you with available membership options.

Select the option you’d prefer and this will take you to the sign-up page for that membership type.

Complete the sign-up form to change your subscription.

How do I cancel my membership?

To cancel your membership, navigate to Account Dashboard > Subscriptions

On the far right of each subscription, the last column will present available options to you.

Select the Cancel option.

This option is conditional on you having an active, automatically recurring subscription – one-time payment type subscriptions will NOT have a cancel option because there is no future billing to avoid.

Clicking this will cancel any future billings for the subscription. Important note: cancelling does NOT equal an inactive subscription. The subscription will only become inactive once all future billings have ended or been cancelled AND the last transaction associated with the subscription has expired.

Please note: We have a 24-hour cancellation policy. If you have an upcoming appointment booked with your practitioner within the next 24-hours, you will be charged the full consultation fee using the card we have stored for you on file, or an invoice will be sent to you for you to pay. Please be considerate and give your practitioner ample notice that you won’t be able to make your appointment.

How do I pause / resume my membership?

This is a handy option for you in case you are unable to train, or are going away on holiday and do not need access to your program.

To pause your membership, navigate to Account Dashboard > Subscriptions 

On the far right of each subscription, the last column will present available options to you.

Select the Pause option.

Clicking Resume will resume your subscription. It may take up to 24 hours for the new billing to fully process and update your subscription to active should the latest transaction already have expired. 

 

How do I change my payment details?

If you need to change your payment details, simply navigate to Account Dashboard> Subscriptions. 

Choose the active subscription where you’d like to change your credit card details and select Update from the right hand column.

How do I access the Online Learning platform?

Our Online Learning platform is externally hosted, so you will need to sign up for an account to access our courses. You can sign up by navigating to Account Dashboard > Online Learning

Being a Performotion member has its benefits when it comes to our online learning platform – from time to time you will receive discounts and opportunities to access new courses and upcoming seminars that are exclusive to our members.

How do I access the Video Library?

We have built an exercise video library, with 100’s of videos, exclusively for our members. Not all membership options include access to the full video library (some memberships will only include videos specific to your program, which you will receive via your private Facebook group).

You can check to see if you have access to our full video library by navigating to Account Dashboard > Video Library

If you don’t have access to the full video library, talk to your practitioner about how you can get full access.

How do I contact my practitioner?

The best place to contact your practitioner for non-urgent enquiries is via your private Facebook page.

Otherwise, you can contact your practitioner using the details below:

Kelly Mann 0414 566 937
[email protected]

Tom Haynes 0450 753 945
[email protected]

Michael Bates 0488 013 369
[email protected]

Tom Warner 0410 652 257
[email protected]