FREQUENTLY ASKED QUESTIONS

GENERAL

What are we doing to address the COVID-19 pandemic?

Our primary focus during these unprecedented times is the health and safety of our co-workers and clients.

As we continue to monitor the situation closely, we are taking actions and precautions throughout our business. These are based on recommendations from the Australian government and the World Health Organisation.

We will continue to operate throughout this time and will be responsive to any changes in recommendations from the Health Department.

Actions that have been implemented throughout the business to date include:

  • Increased focus on personal hygiene for all of our team members with handwashing & sanitising between clients.
  • Increased focus on cleaning and sanitising procedures, including professional commercial cleaning each week, and equipment cleaning processes using disinfectant sprays between each client.

Our team are regularly provided with the most up to date information from health authorities on how to monitor for signs of the illness and are asked to refrain from coming into work if they exhibit symptoms or are at risk.

VIRTUAL SESSIONS AVAILABLE 

We are also offering virtual sessions for clients where appropriate – please talk to your practitioner about arranging a virtual session.

If you are exhibiting any cold/flu symptoms or are feeling unwell, please contact to reschedule your appointment or arrange a virtual session. 

Stay healthy, keep exercising and support small business!

What is an Accredited Exercise Physiologist?

An Accredited Exercise Physiologist (AEP) is a recognised Allied Health Professional who prescribes exercise for preventing and managing chronic diseases and injuries, as well as improving health and performance.

Our practitioners have completed a 4-year University degree and more than 500 hours of clinical experience before registering with the governing body, Exercise and Sport Science Australia (ESSA).

We are experts in anatomy, biomechanics, human physiology and the management of chronic disease.

The advanced knowledge and skills of an AEP mean they are recognised by Medicare, DVA, Workcover and Private Health funds.

What are your opening hours?

Mon – Fri: 7am to 8pm
Sat: By appointment only
Sun: Closed

Appointments are limited, and we rarely have time available for walk-in appointments so it is advisable to book ahead.

Where are you located?

We are co-located at Below Parallel Barbell Club in the Fortitude Valley, Brisbane. Our clinic address is:

128 Arthur Street
Fortitude Valley Qld 4006

 

APPOINTMENTS

How do I book an appointment?

The quickest way for you to book an appointment with us is to book online using our online booking system.

You can choose the practitioner you wish to arrange a session with. To learn more about our practitioners, visit Our Team page.

If you want to talk to one of our practitioners before you book a session, you are more than welcome to contact them directly. Their contact details are listed on the Our Team page.

What do I need to bring to my first appointment?

Please bring along the following information to your first appointment (if applicable to you):

  • Recent x-ray, MRI, ultrasound, or CT results
  • Referral letter(s) from your general practitioner, surgeon etc
  • Workcover documents
  • DVA (Department of Veterans Affairs) documents
  • Chronic Disease Management (CDM) and Team Care Arrangement (TCA) documents
How do I reschedule an appointment?

If you need to reschedule your appointment, please contact your practitioner directly as soon as possible. Our contact details are located here.

Unless otherwise notified, cancellation or rescheduling of appointments within 24 hours of the booking time will incur the full appointment fee

If you miss your appointment at the scheduled time and do not contact us (a ‘no-show’), you will incur the full appointment fee.

What is your cancellation policy?

If you need to reschedule your appointment, please contact us as soon as possible.

Unless otherwise notified, cancellation or rescheduling of appointments within 24 hours of the booking time will incur the full appointment fee

If you miss your appointment at the scheduled time and do not contact us (a ‘no-show’), you will incur the full appointment fee.

PAYMENT OPTIONS

How do I pay for my appointment?

When you book with us, we will collect your credit card (Visa, Mastercard or American Express) details at the time of the booking. You will not be charged until your appointment time.

Paying by credit or debit card incurs a surcharge no greater than $1 + 1.9% of the transaction cost. This is in line with (and does not exceed) our own cost of acceptance.

If you are unable to pay in this manner, please contact your practitioner to discuss alternative arrangements for booking and paying for your session.

Please note:

Unless otherwise notified, cancellation or rescheduling of appointments within 24 hours of the booking time will incur the full appointment fee, which will be processed using the card details you have provided.

If you miss your appointment at the scheduled time and do not contact us (a ‘no-show’), you will incur the full appointment fee which will be processed using the card details you have provided.

Do you accept private health funds?

Exercise Physiology services at our clinics may be covered by your private health provider. You will need to check with your selected private health provider to see if you are covered.

Are my sessions claimable on Medicare?

Chronic Disease Management (CDM) and Team Care Arrangement (TCA) plans allow General Practitioners (GPs) to organise the health care of patients with chronic conditions.

Your GP can allocate a total of 5 sessions per person, per calendar year which Medicare will help fund.

You may be eligible for the CDM plan if you have a current Medicare card and have a chronic condition or injury that has been or is likely to be present for 6 months or longer. This includes but not limited to musculoskeletal injury, accidents or post-operative care, as well as chronic disease management.

Further information about CDM is available via the Health.gov.au website.

If you feel like you may be eligible for a CDM, talk to your GP.

Do you accept DVA Gold or White cards?

If you have a:

  • DVA Health Card – All Conditions (Gold Card), or
  • Totally & Permanently Incapacitated (Gold), or
  • White Card (for specific conditions)

the Department of Veterans’ Affairs (DVA) will fund exercise physiology services available through DVA arrangements that meet clinical needs.

In order to see you, we will need you to provide us with your DVA card details and a referral from your GP.

Further information about accessing DVA entitlements for exercise physiology services can be accessed via the DVA website.

Do you accept NDIS participants?

We work with people of all ages and abilities who are Plan or Self-Managed NDIS participants, offering personalized treatment plans and the support you need to put this plan into practice and reach your goals.

NDIS Participants who are plan-managed or self-managed will be able to access services from our Accredited Exercise Physiologists (AEPs) under the ‘Improved Health and Wellbeing’ category which falls under a participant’s Capacity Building funding.

We are unable to invoice NDIS directly for services you access. When you have a session with us, we will send your invoice to you to pay. You can pay this upfront at the time of your session and then manually claim the funds back from the NDIS, using your NDIS portal. Alternatively, you can send the invoice to NDIS, and send the reimbursed funds to us. Talk to your practitioner about which option you require.

 

Do you accept Workcover clients?

Yes, we do. Patients with a referral from their doctor can engage in an assessment and an exercise program tailored to meet their needs, with the end goal to return to work safely as quickly as possible.

Please see your GP or treating doctor to obtain a referral.